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Accumulating
information about fault s and providing easy
access to that information allows you to simply,
quickly and profitably deal with service
requests. |
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Service
Manager‘s Fault Analyzer allows you to diagnose
and resolve problems, and record information in
a knowledge base for future reference. The
analyzer consists of three components: symptoms,
faults and solutions. Create new symptoms, fault
s or solutions as required or import them from a
manufacturer database. |
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Each fault is
linked to a model, and the search engine
provides a powerful mechanism to locate relevant
information from data accumulated from job
activity or manual input. |
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Take a support
call. Type in a symptom and locate the possible
cause of the problem and how to resolve it.
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Alternatively
an engineer/technician maybe working on
equipment either in-house or in the field and
refer to the Fault Analyzer for the relevant
solution. |
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Solutions can
be linked to reference information such as web
sites, documents or manuals. |
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Preassign
templates to solutions to automatically load
relevant labor services or parts required to fix
the problem when that solution is selected.
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For each
solution, specify degrees of difficulty, custom
fields, and employee skill sets required to
implement that solution. |
