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Allow your
employees to stay in touch and transact live
from the field, using mobile devices such as
smart telephones, PDA’s, or portable notebook
computers. |
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Some of the
online live services available include:
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Adding
services or items to jobs |
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Adding
notations to jobs |
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Changing job status |
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Changing job priority or advising
response time |
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Invoicing the job |
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Quoting |
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Checking the Fault Analyzer for
symptoms, faults or solutions
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Looking up customer history or credit
status |
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Looking up equipment history
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Checking equipment custom fields
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Revising equipment serial numbers
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Checking work schedules and task lists
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Listing your jobs for today |
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Checking agreement information
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Taking
meter readings and updating equipment
records.... |
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Integration to
Sage Accpac CRM is seamless. Your support and sales
staff can view Service Manager information
directly from within the CRM module. Check
equipment or site history , update job status or
priority , check profit ability and more....
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Service
Manager’s online solutions utilize the Microsoft
.NET development technology. A TCP/IP connection
is required. Services such as GPRS, CDMA, 802.1
1B, and other mediums are supported. Login over
the internet, your intranet, or in the field
with your handheld port able devices.
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Operating
systems such as Windows XP , Windows
CE, Windows PC 2003 and Symbian are supported.
Most mainstream devices running these operating
systems are compatible. |
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Multiple
encryption protocols can be implemented to suite
your needs and protect your data. |
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Add new online
employees as demand requires. |
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Service
Manager is fully scalable ensuring your business
growth is not compromised. |
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Microsoft IIS
with .NET Framework required. |
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Allow your
customers to request service online, check an
existing job status, equipment status, agreement
history or simply update cont act information.
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