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Return
Authorizations (RA) are managed by the system
for both returns by customers as well as to
suppliers. |
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RAs can be
created for existing serialized equipment,
miscellaneous equipment or inventory items. New
equipment can be quickly created on the fly
during the receipting process. |
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Each RA can
have multiple equipment. |
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Equipment
information on an RA includes warranty details,
notations, accessories returned, fault
registrations, shipment tracking and history.
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Equipment on
an RA can be received or dispatched back on
multiple shipment documents and the tracking
process allows for expected, received and
returned steps for both the customer and vendor
side of the transaction. |
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Email or fax
RA documents to customers or suppliers or log
and check an RA online via the internet.
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RA statuses
are automatically updated by the system during
the RA cycle. There is a master RA status as
well as individual equipment line status.
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RAs can be
processed either on a job or stand-alone without
using the job system, which allows for
demarcation of responsibilities. |
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Items can be
returned to inventory, and loans or
exchange/rotation equipment can be tracked.
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